Terms of service

1. General By placing an order with Bella Botanica Studios, you agree to these Terms of Service. We reserve the right to update these terms at any time.

2. Orders All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion. You will be notified promptly if we are unable to fulfill your order.

3. Flower Substitutions Fresh flowers are seasonal and subject to availability. In the rare event that a specific bloom is unavailable, we may substitute with flowers of equal or greater value that maintain the intended style, colour palette, and overall aesthetic of your arrangement. We will never compromise the quality or spirit of your order.

4. Pricing All prices are listed in Canadian dollars and are subject to change without notice. The price at the time your order is placed is the price you will be charged.

5. Local Delivery Only Bella Botanica Studios offers local hand-delivery only. We do not ship orders. Delivery is available within our designated delivery zone. Orders outside this zone cannot be fulfilled.

6. Perishable Goods Flowers are living, perishable products. Once delivered, it is the recipient's responsibility to care for the arrangement properly — including trimming stems, changing water regularly, and keeping flowers away from direct sunlight and heat. Bella Botanica Studios is not responsible for the condition of flowers after delivery.

7. Cancellations & Refunds Orders cancelled more than 48 hours before the scheduled delivery date are eligible for a full refund. Orders cancelled within 48 hours of delivery may not be eligible for a refund, as flowers will have already been sourced and prepared.

8. Bloom Bar & Event Bookings Private Bloom Bar Experience bookings require full payment at the time of booking to reserve your date. Cancellations made more than 7 days in advance will receive a full refund. Cancellations within 7 days of the event are non-refundable.

9. Photography Bella Botanica Studios reserves the right to photograph all arrangements for portfolio and social media use. If you prefer your order not be photographed, please let us know at the time of ordering.

10. Contact For questions or concerns, please contact us via our Contact page